Tender Details

Country: Lebanon
Summary: Helpline Consultant - LHDF
LBT Ref No: 69821398
Deadline: 05 Aug 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
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Description:
Tenders are invited for Helpline Consultant - LHDF Closing Date: Friday, 05. Aug 2022 Intervention Sector(s): Relief Services Remuneration range: 1000 to 2000 (USD) Duration of Contract: 5 months After the Beirut Port Blast, the Forum established a help desk where community members can seek support in the aftermath of the explosion. The help desk is run by two volunteers who receive calls 5 days a week. All community members who reach out to the hotline are referred on RIMS for potential services. Accordingly, the forum is currently seeking to contract a Helpdesk Consultant to support this effort and train volunteers. The helpline Consultant will train and supervise the two volunteers, making sure they are aligned with AAP minimum standards. Objectives: - Offer monthly trainings to volunteers - Supervise the work of volunteers - Ensure volunteers are aligned with AAP minimum standards - Ensure volunteers are trained to handle all phone calls received from community members - Assessment of the 18 months operations of the helpline and identification of current challenges - Statistical load review of the phone calls received in the past 18 months - Mapping of the agencies sharing the help line number to refer cases - Review of the help line processes to make them more efficient - Develop a code of conduct for the volunteers - Performance evaluation of the volunteers How to apply Interested individuals are requested to submit the below to recruitment@himaya.org: 1- A copy of their CV with relevant experience 2- A Cover Letter highlighting their previous experience in delivering trainings Please mention in the subject the position you are applying for as emails without subject will not be considered.
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Helpline Consultant - LHDF - Lebanon Tender

The HIMAYA, a Government sector organization in Lebanon, has announced a new tender for Helpline Consultant - LHDF. This tender is published on LebanonTenders under LBT Ref No: 69821398 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-08-05.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.