IT Maintenance Service

• Country: Lebanon
• Summary: IT Maintenance Service
• LBT Ref No: 79339371
• Deadline: 10 Mar 2023
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.: LBBT00938
• Purchaser's Detail:
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• Description:
• Tenders are invited for IT Maintenance Service Framework Agreement. Closing Date: Friday, 10. Mar 2023 Intervention Sector(s): Human Rights & Protection Presented in Lebanon since 2006, Action Against Hunger implements programs of Nutrition Health, Food Security and Livelihoods, Water, Hygiene and Sanitation, Advocacy and Gender equality. These activities are carried out in the regions of Beirut, Tyre and Zahle. As part of the improvement of the living and working conditions of Action Against Hunger national staff, international staff, and workmen in Lebanon, the mission is looking for IT expertise (Service Provider or individual) to provide IT technical support. Therefore, Action Against Hunger seeks the services of a reputable Service Provider or individual who has IT experience in troubleshooting, managing networks, installing and setup software and maintaining hardware. General Objective The objective is the IT expertise to provide technical support and to minimize downtime and ensure that the IT equipment and systems are running at optimal performance which are accurate and meet the standard policies and required capacity of Action Against Hunger Lebanon. Specific Objectives Provide IT support to all ACF offices in Lebanon when needed. Ensure that the organization infrastructure is operating at maximum efficiency, with minimal downtime and disruptions. Filling the gap in absence of IT focal point in ACF offices. Provide rapid resolution of IT issues, with short response times for support requests and fast resolution of problems. Provide cost effective IT support. Being available on-call or on-site within the agreed timeframe in case of emergency issues. Keeping the IT equipment and systems in compliance with the relevant industry standards and regulations. Administration & Support The Service Provider should be able to provide technical support during working hours. Modes of communication can be by TeamViewer, Teams, phone, skype and email. On-site support is required for emergency IT issues. This is not an exhaustive list, and the specific tasks performed by the service provider will depend on the needs of the organization: Network maintenance and troubleshooting (LAN & WAN) Installation of network devices Configuring Access points (Unifi) Configuring firewall Configuring Printers and Scanners Installing ACF Windows image Setting up laptops according to ACF standards and procedures Providing support for the staff In case of unregistered service provider, the invoices will be subject to deductions of the relevant taxes. Eligibility criteria To be eligible to participate in the procurement process, a Service Provider must: The Service Provider should have a proven track record of providing high-quality IT consulting services to clients in their industry. The Service Provider should have a team of experienced and qualified IT consultants who possess the necessary skills and expertise to provide the services required by the client. The Service Provider should have a solid reputation and positive references from clients. The Service Provider should have a clear understanding of the client's specific needs and objectives and be able to provide a detailed proposal outlining how they plan to meet those needs. The Service Provider should have the ability to work in a compliant manner with the client's industry regulations and standards. The Service Provider should have the ability to work with the client's existing systems and infrastructure to minimize disruptions to their operations during the consulting process. Confidentiality Implement appropriate security measures to protect the client's confidential information from unauthorized access, use, or disclosure. Limits the consultancy Service Provider's use of the organization confidential information to the specific purposes outlined in the contract. The consultancy Service Provider returns or destroys all confidential information upon completion of the contract or upon the client's request. To immediately notify the organization in the event of any unauthorized access, use or disclosure of the organization confidential information. Maintain records of all accesses to the organization confidential information, and to make those records available to the client upon request. Comply with all applicable laws and regulations related to data protection and privacy.
• Documents:

 Tender Notice